Reference

Our Terms, Your Rights, One Clear Page

This page sets out how 7jitu operates legally across supported regions in Indonesia — covering account conditions, data handling, and the rules that apply when you use any part of the platform.

Account TermsPrivacy & DataEligibility by RegionDANA, OVO, GoPay Wallet RulesContact & Dispute Path
7jitu Our Terms, Your Rights, One Clear Page
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a data request, or a dispute related to your account, our support team handles these directly. You do not need to go through a third party — contact us through any of the channels below and we will route your query to the right team. Players in Batam and across Indonesia use these same contact paths for all account and policy matters.

Live Chat Open the chat window from any page on 7jitu. Legal queries are flagged and passed to the account team, not a general queue.
Email Support Send your legal or data-related question to our support email address shown in your account settings. We respond to documented queries in writing.
Account Portal Log into your account and use the Help section to submit a formal request — useful for data access, account closure, or written policy clarification.
HOW WE HANDLE IT

Data, Security and Account Integrity

Every account on 7jitu is protected by standard encryption at the point of login and during any transaction involving DANA, OVO, or GoPay. We retain account data only for as long as necessary under our operating obligations — once an account is closed, personal data is handled according to our retention schedule, which you can request a copy of via email. Cookies on the platform track session behaviour to keep your wallet selection and game state intact between visits; you can manage cookie preferences through your browser settings at any time.

Data Retention We keep account records for the period required under our operating obligations. After account closure, retention follows a defined schedule available on request.
Cookie Policy Session cookies maintain your login state and wallet preference — DANA, OVO or GoPay — between visits. Non-essential cookies can be declined in browser settings.
Account Security Login uses OTP verification tied to your registered mobile number. Any suspicious access triggers an automatic account hold pending identity confirmation from you.
Change Requests To update personal details, correct a wallet name mismatch, or close your account, submit a written request through the Help section or by email to our support team.

Legal Questions We Hear Most Often

If your question is not answered here, contact us directly through live chat or email. These answers cover the situations most commonly raised by account holders in Indonesia.

Access depends on local law and applies only where regulations in your region permit this type of service. We recommend checking eligibility before registering an account.

When you close your account, your personal data moves to our retention schedule rather than being deleted immediately. You can request a copy of that schedule via email to our support team.

Account name and wallet holder name must match to verify identity during withdrawals. A mismatch triggers a manual check, which can delay your funds leaving the platform.

Yes. Submit a written data access request through the Help section in your account or by email. We will respond with the details held under your registered profile.

Contact our support team by email so the dispute is documented in writing. This creates a traceable record and allows the account team to review the decision formally.

If our terms are updated, we notify you via the contact method on your account before the new version takes effect. Continued use after notice means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.