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How 7jitu Handles Your Personal Information

This Privacy Policy explains what data we collect when you use 7jitu, why we collect it, and how we keep it secure — covering your account details, payment activity through DANA, OVO, or GoPay, and your browsing behaviour on our platform.

Account data protectionDANA, OVO, GoPay payment privacyCookie and session controlsYour right to access your dataClear data retention policy
7jitu How 7jitu Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this policy, want to request access to your personal data, or need to correct information on your account, our support team is the right first stop. You can reach us through live chat directly on the 7jitu platform, by email at the address shown in your account settings, or through the in-app help form on mobile. We aim to respond to data-related requests as quickly as our team can verify your identity — please have your account details ready when you contact us.

Live Chat Start a chat session from the 7jitu platform. Available through the chat icon in the bottom corner of any page, on both desktop and mobile.
Email Support Send your data request or privacy question to the support email address listed inside your account settings under the Help section.
In-App Help Form Open the mobile version of 7jitu, go to your account menu, and submit a help request directly — attach any relevant account or payment details.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply several layers of protection across your account, your payment records, and your browsing session. Here is what that looks like in practice — from how cookies work on the platform to how long we keep your information and who you contact when something needs to change.

Cookies and Session Data

We use session cookies to keep you logged in and functional cookies to remember your language and payment preferences. You can adjust cookie settings through your browser at any time.

Payment Data Security

Transactions processed through DANA, OVO, and GoPay pass through encrypted channels. We store only the reference data needed to reconcile your account — not your full wallet credentials.

Account Access Controls

Your account is protected by password and OTP verification on login. If we detect access from an unrecognised device or location, we may require additional identity confirmation before granting entry.

Data Retention and Deletion

We keep your account data for as long as your account is active. When you request closure, we delete or anonymise personal data except where retention is required by applicable law or regulation.

Common Questions About Your Privacy on 7jitu

These are the questions we hear most often from account holders about how we handle personal data, what rights you have, and how to act on them. If your question is not covered here, contact us through live chat or the support email in your account settings.

We collect your name, contact details and the payment method you register — DANA, OVO, or GoPay. We also log device and session data to verify access and prevent unauthorised use of your account.

We share only what is necessary. Payment processors like DANA, OVO, and GoPay receive transaction data to complete your transfer. We do not sell personal data to advertisers or unrelated third parties.

Contact our support team through live chat or the email in your account settings. Have your account details ready so we can verify your identity before releasing any information.

Yes. Submit a deletion request through support. We will remove or anonymise your personal data once your account is closed, except where we are required by law to retain certain records.

Transaction records linked to DANA, OVO, and GoPay are retained for as long as legally required and for account reconciliation purposes. Specific retention periods depend on applicable local regulations.

After your account is closed, we delete or anonymise your personal data according to our retention schedule. Some records may be kept longer if required by law or for fraud prevention purposes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.