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Terms Conditions That Apply to Your 7jitu Account

These terms set out what you agree to when you open and use your 7jitu account, including how deposits via DANA, OVO, and GoPay are handled and what rules apply to your activity.

Account eligibility appliesDANA, OVO, GoPay wallet termsRegion-dependent accessOne account per personSubject to local law

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HOW WE HANDLE THIS

Account Security and Policy Commitments

Account Security

Your account is protected by password authentication and OTP verification on login. We do not store your DANA, OVO, or GoPay credentials — wallet authorisation happens inside your own wallet app.

Data Retention

We retain account and transaction data as required by applicable rules in the regions we serve. You may request a summary of what we hold by contacting our support team through live chat or email.

Cookie and Session Policy

We use session cookies to keep you logged in on mobile and desktop. Preference cookies remember your wallet choice — such as GoPay or OVO — so you do not need to re-enter it each session.

Requesting Account Changes

To update registered details or close your account, contact support via live chat. Wallet change requests require verification against the name on the original account to prevent unauthorised changes.

What These Terms Actually Cover

7jitu Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 7jitu, you confirm that you meet the eligibility requirements and that access is permitted under the laws of your region. These terms govern every part of your account relationship with us — from how you fund your balance using DANA, OVO,

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or GoPay, to how withdrawals are verified before they clear back to your wallet. Each deposit via an e-wallet is subject to the processing rules of that wallet provider alongside our own account rules. We reserve the right to suspend or close accounts where activity appears
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inconsistent with these terms. If you use GoPay or OVO to fund your account, the transaction record in that wallet app serves as your deposit confirmation. Disputes about account balances must be raised through our support channel within a reasonable time of the transaction. We may
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update these terms when our services change, and we will communicate material changes through your registered account contact. Continued use of your account after an update means you accept the revised terms. Players in Batam and across Indonesia are subject to the same account rules regardless
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of which local payment method they use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat Support

Start a live chat session directly from your account dashboard. Our team can clarify specific clauses, wallet rules, or account eligibility questions in real time.

Email Support

Send detailed queries about these terms to our support email. Include your account reference so we can locate your record and respond with precise, account-specific answers.

Account Help Centre

Our help centre covers common terms questions — from how GoPay deposit limits work under our policy to what happens when a withdrawal verification step is triggered.

Common Questions About These Terms

The questions below cover what our terms mean in practice — for your account, your wallet, and your access rights. If something is not answered here, live chat is the fastest path to a clear answer.

These terms apply to anyone who opens an account on 7jitu. Access is subject to local law, and use of the platform is permitted only where eligible under the laws of your region.

Our core account terms apply regardless of payment method. However, each e-wallet has its own processing rules that run alongside ours — the confirmation record in your wallet app is part of the transaction trail.

Yes. We may suspend or close accounts if activity is inconsistent with these terms, if verification steps are not completed, or if access is no longer permitted in your region under applicable local law.

We communicate material changes through your registered account contact. Continuing to use your account after we notify you of an update means you accept the revised version of these terms.

Contact our support team via live chat or email as soon as possible after the transaction. Include your account reference and the wallet — DANA, OVO, or GoPay — used so we can trace the record quickly.

Reach out via live chat to update registered information or to request account closure. Wallet changes require identity verification against the original account name before any update is processed.

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